Copa Airlines’ Houston Office really impressed me. I went in to upgrade my seat for a business trip to Colombia. Not only did they assist me with the upgrade, but they also checked my frequent flyer details and helped me use some unused points. I didn’t even know that was possible! It felt like they truly wanted me to get the best deal. Their professionalism and warm attitude made a big difference. I appreciated how organized everything was. Sometimes going to an office feels like a chore, but this was actually pleasant. Would recommend their team anytime.